FAQ'S
FAQ’s
How long does it take to get my glasses?
Prescription glasses take about 10 business days to process, after we receive your frame and confirm your prescription. Shipping times vary depending on your location but usually takes an additional 3-6 business days. Ready to ship glasses leave our warehouse within 24 hours, so you’re just waiting on the shipping time. We’ll provide the tracking number will all shipments.
Can I cancel my order?
Maybe…please contact us at support@visionlabservices.com as soon as you can and let us know. Once the item has been shipped, there is nothing we can do to cancel the order.
Can I return the frame if I don’t like it?
Yes, the frame can be returned within 30 days or receipt. However, prescription lenses are not refundable. Please see our refund policy for more details.
Do my glasses have a warranty?
Yes, our lenses come with a one-year warranty on manufacturing defects. Email us at support@visionlabservices.com to see if your defect falls under warranty with a photo. We need the photo for warranty inspection.
Lenses: Any coating or chipping defects, including discoloration of blue light or anti-reflective coating, is covered under warranty.
Frames: Peeling acetate or chipping on metal frames? We can fix that under warranty. This warranty applies only to frames purchased from frames sold on www.visionlabservices.com website. Frames purchased from Optics Frames, or sent to us, do not come with a warranty.
No-goes: Manufacturing defects do not include scratched lenses or normal wear and tear. Glasses that have been stepped on, sat on, dropped, run over by a car, chewed on by dogs, exposed to extreme temperatures, broken by toddlers, you get the idea, do not qualify.
Do you take insurance?
Vision Lab Services does not bill insurance companies directly. If you have a vision plan, see if the plan covers out of network providers. We are happy to provide you with an itemized receipt that you can forward to your provider for reimbursement.
Can I make purchases with my FSA or HSA?
If your FSA or HSA card is associated with VISA or MasterCard we can process the payment. Just use your FSA or HSA card like a credit/debit card when making your payment.
What if the frame sits crooked or slides down my nose?
It’s perfectly normal for new frames to need a little adjustment to tailor the fit to your face. Most optical shops can make those adjustments…maybe for free, if you ask nicely.
Can I just order the frames without prescription lenses?
Yes, we can sell you the frame with the demo lenses, or we can make plano lenses (no magnification) if you just want to wear them as fashion glasses. We can also turn your frames into readers…just provide us your magnification strength preference.
Where are your glasses made?
Our armouRx safety frames are mostly made in Tawain and China. If you search the 12,000+ frames on our Optics Frames store (www.ebay.com/str/opticsframes) you’ll see that there are dozens of countries that make glasses. Yes, even some are made in the USA.
What lens options do you offer?
We offer CR-39, polycarbonate, Trivex, and high-index lenses. Each lens type provides unique benefits. All lenses come with a scratch-resistant and smudge-proof coating. You can add premium coatings like anti-reflective and blue light blocking.
What if I don’t see my lenses in your offerings?
We have access to practically any lens. If you don’t see what you want, please contact us at support@visionlabservices.com and let us know what lens you want. We’ll check out distribution sources to see if we can get them.
How do I know that my prescription will be correct?
We verify all prescriptions before starting a job. The lab checks the prescription after the lens is made, and we do a final inspection after we mount the lenses into your frame. If you think something is wrong, please check them with your eye doctor. If you are typing in your prescription, make sure to double-check to make sure you’ve entered all the numbers correctly.
What is my PD and how do I measure it?
PD, also known as the Pupillary Distance, is the distance between your pupils in millimeters, divided by two. We need this number to ensure the optical center of the lenses are aligned with your eyes. You can ask your optician to measure your PD. If your PD is not on your prescription, you can ask a friend to measure it using a millimeter ruler, or you can use a phone app. We like the free iPhone app PDCheck AR.
Can I get prescription sunglasses?
Yes, you can get your lenses in a solid tint, or you can get lenses that go dark when they come in contact with the sun.